Breaking the silence: Clera Healthcare debuts its technology in a new pilot

Clera Healthcare, a new platform for health teams to communicate with patients’ families, has completed its first pilot at Hobbs rehabilitation centre, which supports NHS and private patients affected by neurological conditions or injury. The trial started in January 2024 and completed in May 2024. The pilot in the rehabilitation centre allowed Clera to demonstrate its use case and functionality when working with a carefully selected group of patients. Thanks to the results, Clera healthcare is now progressing with larger NHS Trusts.

The platform aims to address the disconnect between health and care staff time spent updating families (14% of workday) and family satisfaction with communication (only 8% satisfied) (Clera Health Market Research 2023). Clera allows family members to receive text messages and updates in a secure platform, without burdening staff.

On the pilot, Rachel O’Neill, Occupational Therapy Clinical Lead, Hobbs Rehabilitation, praised the app as an efficient communication tool for busy multi-disciplinary NHS clinical settings and said it would increase “essential communication to support decision-making and safer and more streamlined discharge planning.  It is a wonderful solution to some of the challenges in busy 24-hour acute medical settings that we all as clinicians have experienced.”

Keeping patients’ data safe

Health Innovation KSS has been supporting the founders of Clera Healthcare with business mentorship, guidance on the NHS market, and how best to meet the required safety and security standards. Part of this support included Health Innovation KSS connecting Clera Healthcare with the Naq automated platform, which enabled the company to achieve compliance with GDPR, Cyber Essentials, and DSPT. You can read more about our work together in this recent case study.

The platform guides businesses through gaining compliance with NHS-required frameworks such as GDPR, Cyber Essentials, Data Security Protection Toolkit (DSPT), and the NHS Digital Technology Assessment Compliance (DTAC) by automating over 80% of the manual work necessary to comply with these frameworks. Adopting this platform, meant that Clera Health achieved compliance with GDPR, Cyber Essentials, and DSPT, without needing to delay starting its pilot at the rehabilitation centre. You can read more about our work together in this recent case study.

Providing timely updates

Clera healthcare does not aim to replace meaningful conversations between doctors and families. The technology aims to provide quick, helpful updates across the course of an individual’s care, with the aim of reducing the silence families can experience from hospitals.

Jonathan Ables, Co-founder, Clera Healthcare said: “The Pilot was vital to demonstrate its functionality and value to acute hospital settings. A message on Clera takes 2-3 minutes, while it would take a healthcare worker often over 30 minutes for a full update using traditional methods. That will make a huge impact to a busy NHS Trust.”